FAQs

ATM / Debit Cards

1. Is there a limit on my debit card?

   Yes, there is a $500 daily ATM withdrawal limit. For point-of-sale transactions, there is a $1,500 daily limit for personal cards and $2,500 for business cards.

2. Is there a limit on my ATM card?

   Yes, there is a $300 daily ATM withdrawal limit.

3. Does New Tripoli Bank cover foreign ATM fees?

   Yes, we reimburse our customers up to $7.00 per month per account and we never charge you additional fees for using another ATM machine!

4. How can a customer change their PIN on a debit or ATM card?

   You can telephone 800-992-3808 or you can also change it directly through a New Tripoli Bank ATM.

5. I have a debit card transaction on my account that I did not do or authorize, what should I do?

   First, you should contact the merchant to dispute the charge and ask for a credit. If they refuse to issue a credit, you can bring in our EFT Dispute Form to one of our branch offices. You may also fax this signed form to 610-395-9435 or email it to us at contactus@newtripolibank.net. Consumers have 60 days after the statement on which the transaction appeared to notify the bank per Regulation E.

6. Is there a limit on the number of accounts that I can put on my ATM/debit card?

   Up to 16 accounts can be connected to your card. However, only the primary account can be accessed at a non-New Tripoli Bank ATM location.

7. How old must I be to get a debit card?

   You must be at least 16 years old to get a debit card. 16-year-olds require a parent's signature on both the account and the debit card application.

8. What should I do if I’ve lost my ATM/debit card?

   During business hours, contact the bank at 610-395-8834 or after hours call 833-337-6075. You can also deactivate your card through the online banking tool.