ATM Safety

Protecting Your ATM Card

• Always protect your ATM card and keep it in a safe place, just like you would cash, credit cards or checks.
• Do not leave your ATM card lying around the house or on your desk at work. No one should have access to the card but you. Immediately notify New Tripoli Bank if it is lost or stolen.
• Keep your Personal Identification Number (PIN) a secret. Never write it down anywhere, especially on your ATM card.
• Never give any information about your ATM card or PIN over the telephone. For example, if you receive a call, supposedly from New Tripoli Bank or possibly the police, wanting to verify your PIN, do not give that information. Notify the police and New Tripoli Bank immediately.
• Do not let anyone else use your card. Do not disclose your PIN to anyone else, even if the person is offering assistance. Do not write your PIN on your card. If you lose your card or it is stolen or your PIN is lost or stolen, report the loss at once to New Tripoli Bank.

Using an ATM

• Plan ahead to minimize your time at the ATM. Prepare as much of your transaction in advance as you can at your home or office. If making a deposit, fill out your deposit slip and endorse the checks "for deposit only" to your account.
• Be aware of your surroundings, particularly at night. If you observe or sense suspicious people or circumstances, do not use the machine at that time.
• Have your ATM card ready and in your hand as you approach the ATM. Don't wait to get to the ATM and then take your card out of your wallet or purse.
• Visually inspect the ATM for possible skimming devices. Potential indicators can include sticky residue or evidence of an adhesive used by criminals to affix the device, scratches, damaged or crooked pieces, loose or extra attachments on the card slot, or noticeable resistance when pressing the keypad.
• Be careful that no one can see you enter your PIN at the ATM. Use your other hand or body to shield the ATM keyboard as you enter your PIN into the ATM.
• To keep your account information confidential, always take your receipts or transaction records with you.
• Consider going to an ATM location with someone you know and trust. Do not accept assistance from anyone you do not know and trust when using an ATM.
• If you are using a drive-up ATM, be sure passenger windows are rolled up and all doors are locked. Park as close as possible to the ATM and have your card out and ready to use immediately. If you leave your car and walk to the ATM, lock your car.
• If you notice anything suspicious or any other problem arises after you begin your transaction, cancel the transaction. Recover the card you are using from the ATM and leave.

Special Precautions for Using an ATM at Night

• Park close to the ATM in a well-lit area.
• Take another person with you, if at all possible.
• If the lights at the ATM are not working, don't use it.
• Avoid using ATMs that are on street corners with easy approachability from cars, or near blind spots.
• If shrubbery has overgrown or a tree blocks the view, select another ATM and notify New Tripoli Bank.

After Leaving the ATM

• When your transaction is complete, recover your card, your receipt, and any cash you have requested from the ATM and promptly leave the area. Do not count or visually display any money you received from the ATM. Immediately put your money into your pocket or purse and count it later.
• Be aware of your surroundings as you leave the ATM. If you believe you are being followed, drive to the closest police station or fire station. If none are nearby, drive to a busy business before contacting the police.